Returns will only be accepted on products that are damaged on arrival.
If you receive a damaged product you must immediately return it with the shipper (do not sign for it) and notify LEAPARTPRINTS via email: mail(at)leapartprints.com
We encourage our customers to describe the defect briefly and attach a photo if possible, from which the defect is apparent. Artworks must be returned packaged in their original condition. All postage and insurance costs are the responsiblity of the buyer. We recommend that you return the product via registered post and that you prepay all postage. You as the buyer assume any risk of lost, stolen or damaged goods during transit. We advise you use registered post and take out insurance with your shipping or postal carrier. LEAPARTPRINTS will not be responsible for artwork lost or damaged in transit if you choose not to insure the item.
LEAPARTPRINTS will report back within 5 businessdays to the customer and state whether a replacement product can be sent or whether a refund of the purchase price will be made. Certain products may be out of stock, as they are no longer printed and therefore no replacements can be sent (impossibility of performance). In this case, we will notify our customers via email on the details to refund the purchase price and the return of the defective product. PLEASE NOTE: Shipping and handling charges are non-refundable.